RETURN POLICY

RETURN POLICY

You have the right to return all or part of the order, within 14 calendar days from the date of receipt. In case of return of the product / s, fill in the special Return Form, which you will find in the package or here, in order to inform us about the reasons for the return and the way you want us to serve you. In the offer / discount products the cost of the return is borne by you.

In case you exercise the right of withdrawal, you are obliged to send the product / products in their original state and if the special markings of the product (protectors, cards, labels) have not been removed, necessarily accompanied by the relevant declaration of withdrawal and with the corresponding sales document. The return will be accepted only after the approval of the company.

The Return Form gives you the following alternatives:

Replacement: Our Company will do its best to replace the product you returned to us if this product is defective (same code, resizable or color), or you have been sent the wrong code, or the size is not appropriate for you. For the best possible service, we suggest, within 2 working days from the date of receipt, to inform us either by phone or by e-mail about the desire to replace it. In case the replacement is not possible due to the unavailability of the requested product, we will contact you offering you alternatives.

Refund: In case of product return, the refund will be completed within 20 working days from the date we receive the products.

The products to be returned are sent exclusively to the following address: Savva Vassilia & Co. EE, Return e-shop, Miaouli 43, Plagiari 575 00, Thessaloniki.

For hygiene reasons our company does not accept returns of swimwear, bodysuits, tights and jewelry, unless they are defective. All products returned to our Company’s warehouses are subject to meticulous quality control.